Cancel / Change Order Policy
Cancel / Change Order Policy
At Vegawearshop, we aim for the perfect balance between swift delivery and client flexibility. Because we prepare our curated collections—from Crossbody to Tote bags—with high efficiency, we encourage you to review this policy regarding order adjustments.
I. The Fulfillment Window
To ensure your selection reaches you promptly, orders enter our Atelier Handling Stage within one business day. Requests for modifications or cancellations must be initiated immediately to be eligible for review.
| Order Status | Adjustment Eligibility |
|---|---|
| Pending Processing | Fully Eligible |
| In Atelier Handling | Limited Availability |
| Shipped & Dispatched | Not Eligible for Change |
II. How to Request a Change
If you wish to update your shipping coordinates or refine your style selection, please contact our Style Concierge immediately with your order number and full name. We will make every effort to harmonize your request before the piece departs our facility.
III. Address & Style Accuracy
Precision is key to a seamless delivery.Vegawearshop is not responsible for failed deliveries resulting from incomplete address details provided at checkout. Once a shipping label has been generated or transferred to our elite carriers (USPS, UPS, FedEx), modifications are no longer possible.
IV. Reversals & Refunds
For approved cancellations initiated before shipment, a full reimbursement will be issued to your original payment method. Please note the following timelines:
| Refund Phase | Estimated Duration |
|---|---|
| Request Review | 1–2 Business Days |
| Financial Processing | Up to 12 Business Days |
| Cancellation Fee | $0 (Complimentary) |
V. International Disclaimers
Due to the complexities of export and customs preparation, international orders have a very narrow window for modification. Once the documentation has been finalized for transit, the order cannot be altered.
Style Concierge Support
Need to refine your order? Our team is ready to assist you:
Email: support@vegawearshop.shop
Hours: 8:00 AM – 7:00 PM (EST) | Mon – Sat
Address: 11 Miller Ln, Monroe, NY 10950, US